First off, awesome! You are gonna love being a part of our fitness family.
You can purchase a membership:
On our app: download for Android, or iPhone
On our website: head here to purchase your membership online
At The Studio: before your class (we ask you arrive 10-min early if you are purchasing in-house. Thanks!)
The only memberships we are able to adjust are the Monthly Unlimited Memberships (our Sweat Fiends).
If you are going away for 14 days or longer simply let us know via email 30-days beforehand and we decrease your monlthy account $109 (plus GST) on the month you are away. Please note: we can only do this one time during the life of the contract.
As for freezes, we do not freeze memberships unless there is a medical emergency.
We have a strict 6-hour cancellation policy. This means you must cancel 7+ hours before your scheduled to avoid a late cancel charge.
To cancel your class log onto your Account (on the website or the app) and click on "My Schedule" and click "Cancel" beside the class you want to cancel.
At this time our system does not support deleting a Re-Occurring Series. If you booked multiple classes, and would like to cancel all of them, you will have to go in and cancel each one individually.
Please note: we do not accept cancellations via phone, text or email cancelations. Only online.
Late cancel: this is where you cancelled yourself out of the class online, however it was during that 6 hour window before the class started.
No show: you didn't cancel your class and you didn't show up 🙁
6 & 10-class pass holders: you will be billed 1 class for late cancellations and for no-shows
All other memberships: you will be billed $8 for late cancellations and $25 for no-shows (a no-show is when you don't cancel your class and you don't show up.
You can also use your points to cover a late cancel.
Redeem your points on the app, or on dashboard on the website. It's 325 points for a late cancel - sorry there are no points redemption for no-shows.
There are no session carry-overs. So, you will lose that session babycakes.
Our suggestion is to come to classes more frequently if you know you won't be around for the full 30-days.
6 & 10 Class Passes: on your first visit
4 & 8 Classes Every Month: on your first visit, and your auto-pay will come off of your credit card 1 month after your first visit.
Unlimited Monthly members: on date of purchase, and your auto-pay will come off of your credit card on that anniversary date each month.
Hmmm... that's a good one. We'll get back to ya about that one.